Cloud & Hosting
Move applications, modernize older systems and keep hosting running with clear ownership, useful monitoring and a tested recovery plan.
Explore Cloud & Hosting →Keep work moving.
Keep risk in check.
Managed IT, cybersecurity, monitoring and assurance—connected around your business. Help your people get work done, maintain the systems they depend on and turn security priorities into action.
Layer8 Defense Technologies
Explore Layer8
Services, implementation experience and illustrative customer stories.
The challenge
The same problems return. The stakes keep rising.
Unresolved tickets, overdue maintenance and gaps in access or recovery compound over time. Layer8 connects support, engineering and oversight so your team can address the causes and keep progress visible.
Connected expertise for the work ahead.
Start with Managed IT, Cybersecurity, Resonance Monitoring or Phantom Assurance. We connect the supporting capabilities your business needs.
01
Find your service or use case ↓Managed IT
Keep everyday support and maintenance moving. Choose a managed workplace or add operating capacity around the responsibilities your internal IT team needs help with.
02Cybersecurity
Decide what to fix and put the improvements into practice. Connect the business risk to selected identity, endpoint, network and recovery work, then check the result.
03Resonance Monitoring
Know what needs attention across a multivendor environment. Connect the service impact, alert priorities and escalation so the right team receives a useful next action.
04Phantom Assurance
Understand where your security program stands and what to improve next. Start with an assessment, then build a practical routine for keeping policies, safeguards and records up to date.
Supporting services
More ways we support your business.
Add cloud, hosting, connectivity and mobile-device services to your plan, or start with a focused project.
Connectivity & Mobility
Connect remote sites, add backup internet and manage business phones and tablets with the access, applications and support your team needs.
Explore Connectivity & Mobility →Services & use cases
Find your service or use case.
Explore practical service work by need or service area. Choose a use case to see what the engagement can include.
34 use cases. Select one to explore the work.
No matching use cases. Try another term or clear your filters.
Managed ITManaged ITKeep everyday support and maintenance moving.
Managed IT
Your people need a dependable way to get help and an accountable owner for routine IT work.
Common requests
- Database and server support
- Printer and peripheral problems
- Login, password and email help
- Business application troubleshooting
- Slow or unreliable computers
- IT support when you need a starting point
What we do
- Agree the supported users, systems, applications and service hours.
- Establish support, maintenance and escalation workflows.
- Review recurring issues and the next improvements with your team.
What you receive
- Supported-user and asset register
- Service responsibilities, operating procedures and maintenance report
How we check it
A representative support request reaches the right owner and leaves a retrievable service record.
Scope: Covered users, applications, databases, servers, service hours and project work are agreed in your service schedule.
Managed ITCo-managed ITAdd engineering and operating capacity to your team.
Co-managed IT
You have an internal IT team that needs help with selected responsibilities, recurring work or escalation.
What we do
- Define what your team retains and what Layer8 takes on.
- Connect support queues, authorized access and engineering escalation.
- Review workload, exceptions and handoffs together.
What you receive
- Responsibility and escalation matrix
- Shared operating procedures and improvement priorities
How we check it
A pilot request moves between the teams with a named owner and a clear next action.
Scope: The engagement names first-line support, retained responsibilities, covered systems and hours.
Managed ITEndpoint and device managementEnroll, maintain and retire supported devices.
Endpoint and device management
Devices have inconsistent settings, ownership or management coverage.
What we do
- Inventory device owners, supported versions and enrollment requirements.
- Pilot a device baseline and agreed management settings.
- Document exceptions, ongoing maintenance and retirement.
What you receive
- Device register and management baseline
- Enrollment, maintenance and exception procedures
How we check it
A representative device enrolls, receives the intended settings and reports its management state.
Scope: Supported platforms, management licenses, application compatibility and replacement hardware are agreed separately.
Managed ITPatching and maintenanceMake routine updates controlled and visible.
Patching and maintenance
Updates fall behind or changes happen without a consistent approval and recovery process.
What we do
- Identify supported assets, update dependencies and maintenance windows.
- Pilot changes with approval, verification and rollback.
- Report completed updates and exceptions that need a decision.
What you receive
- Patch and maintenance workflow
- Update status and exception report
How we check it
A representative update follows the approval path and passes its post-change checks.
Scope: Coverage follows the agreed asset list; unsupported systems and application remediation need their own plan.
Managed ITCloud and workplace administrationGive collaboration and tenant administration clear owners.
Cloud and workplace administration
Cloud applications, sharing settings and administration have grown without a common operating approach.
What we do
- Review tenants, roles, collaboration services and data locations.
- Agree administration, emergency access and sharing requirements.
- Pilot supported changes and document ongoing ownership.
What you receive
- Tenant, role and service inventory
- Administration baseline and collaboration procedures
How we check it
An authorized user can complete the selected collaboration workflow under the agreed settings.
Scope: Subscriptions, retention decisions and eligibility for sensitive or controlled data are established for the selected environment.
Managed ITStaff and volunteer access lifecycleMake onboarding, role changes and offboarding consistent.
Staff and volunteer access lifecycle
New staff or volunteers receive uneven access, and departures leave accounts or permissions behind.
What we do
- Map roles, applications, approvers and account owners.
- Define joiner, mover and leaver requests with recorded authorization.
- Pilot provisioning, role changes and removal of agreed access.
What you receive
- Role and access matrix
- Onboarding, role-change and offboarding procedures
How we check it
A departed test identity loses the agreed access, including the selected application paths.
Scope: The selected applications, integrations and retained records are agreed with their responsible owners.
Managed ITCloud and workplace migrationsMove supported workloads with an acceptance and recovery plan.
Cloud and workplace migrations
You need to move collaboration services or workplace data while keeping the business usable.
What we do
- Map sources, destinations, data classification and dependencies.
- Plan licensing, coexistence, pilot users and rollback.
- Validate the selected workflows before the agreed cutover.
What you receive
- Migration plan and responsibility matrix
- Pilot, cutover and acceptance records
How we check it
A representative migrated workflow is usable, and the agreed recovery path is documented.
Scope: Migrations are scoped projects; custom development and sensitive-data eligibility are assessed separately.
Managed ITNetwork infrastructureConnect sites, people and applications with a documented design.
Network infrastructure
Your network needs an upgrade, clearer ownership or a reliable map of critical dependencies.
What we do
- Inventory device roles, addresses, uplinks and application flows.
- Prepare controlled changes with backups and rollback.
- Hand over diagrams, configuration references and operating needs.
What you receive
- Network inventory and diagrams
- Change plan, configuration references and handoff runbook
How we check it
Required application flows work after the selected change, and the management boundary remains usable.
Scope: Hardware, cabling, ISP services and on-site work are included only when quoted.
Managed ITBackup and data protectionUnderstand what is protected and where the gaps are.
Backup and data protection
Backup coverage, retention or recovery ownership is unclear.
What we do
- Map critical workloads, data owners and recovery priorities.
- Review backup coverage, retention and administrative separation.
- Make failures and unprotected workloads visible to their owners.
What you receive
- Backup coverage and exception register
- Recovery priorities and operating procedures
How we check it
The selected workload has identifiable protection, failure handling and a responsible recovery owner.
Scope: Storage, product licenses, retention and protected workloads are agreed; recovery time depends on testing.
Managed ITRestore and recovery testingProve a selected restore is usable before you rely on it.
Restore and recovery testing
Successful backup jobs have not been followed by a meaningful recovery exercise.
What we do
- Agree the workload, safe destination and success criteria.
- Perform the authorized restore and check its dependencies.
- Record usability, elapsed time, gaps and cleanup.
What you receive
- Restore test plan and runbook
- Observed recovery result and corrective actions
How we check it
The restored workload completes the agreed business workflow in the test environment.
Scope: Production failover, application repair and disaster-recovery infrastructure require their own approved scope.
CybersecurityVulnerability scanning and continuous monitoringFind security weaknesses, focus on the fixes that matter and keep watch as your systems change.
Vulnerability scanning and continuous monitoring
A growing business relies on a customer website, a remote-access service and a small server estate. Patch reports and scan results arrive from different tools, and the IT lead needs a reliable way to decide what deserves attention first.
What we do
- Agree which systems to check and establish a baseline within approved scan windows, with safeguards to limit disruption.
- Monitor for relevant new vulnerabilities and changes, then review findings against the services the business depends on.
- Route urgent issues to the right person and plan other fixes around approved maintenance windows.
- Retest completed work, track exceptions and review overdue actions and missing coverage.
What you receive
- A prioritized action list with owners and target dates
- Alerts for urgent findings and gaps in coverage
- Retest results and a regular progress report
How we check it
Check that an agreed test finding reaches the right contact, a sampled fix passes its retest and a missed scan is visible. A finding closes after verification; an unavailable system remains a coverage gap.
Scope: We agree the systems, access, scan windows, check frequency, alert routing and response hours before work starts. Continuous monitoring combines recurring scans and supported ongoing checks; scan frequency and human response coverage are specified in your service plan.
CybersecurityCybersecurity audits and assessmentsFind the gaps that matter and put the evidence in context.
Cybersecurity audits and assessments
You need a defensible starting point for security improvements across an agreed environment.
What we do
- Agree the systems, data, configuration and evidence to review.
- Assess selected identity, endpoint, network and recovery controls.
- Prioritize observed findings and distinguish unresolved questions.
What you receive
- Evidence-based findings and risk register
- Prioritized remediation roadmap
How we check it
Each reported finding identifies its reviewed boundary, supporting evidence and a practical next action.
Scope: The assessment boundary and methods are agreed in writing; active exploitation and formal certification are separate engagements.
CybersecurityChurch and nonprofit cybersecurity auditsProtect donor, staff, volunteer and children’s program information.
Church and nonprofit cybersecurity audits
A church or nonprofit needs a practical review of sensitive records, donations and program access.
What we do
- Map data, applications, providers and staff or volunteer responsibilities.
- Review access, payment handling and children’s check-in/check-out system controls within the agreed scope.
- Set practical priorities for a team with limited operating capacity.
What you receive
- Sector-specific assessment scope and findings
- Owner-assigned remediation and follow-up plan
How we check it
The reviewed controls have named owners, recorded evidence and clear follow-up actions.
Scope: Use minimized or synthetic evidence where possible; legal applicability, safeguarding policy and specialist certification need appropriate review.
CybersecurityIdentity and PKIGive identities, privileged accounts and certificates a lifecycle.
Identity and PKI
Applications, accounts and trust relationships need consistent ownership and operating rules.
What we do
- Map identities, applications, authentication and certificate uses.
- Design lifecycle approvals, privilege separation and recovery.
- Pilot authorized and blocked access before rollout.
What you receive
- Identity, application and privilege matrix
- Certificate and identity lifecycle design with acceptance checks
How we check it
An authorized identity succeeds and selected expired, revoked or removed identities fail as intended.
Scope: CA deployment, application remediation, licensing and customer key custody are defined for the engagement.
CybersecurityMFA and access policiesApply consistent authentication and recovery requirements.
MFA and access policies
Important applications have uneven authentication requirements or untested emergency access.
What we do
- Review authentication paths, roles and supported factors.
- Agree access conditions, enrollment and recovery procedures.
- Pilot permitted, blocked and emergency-access scenarios.
What you receive
- Authentication and access policy design
- Enrollment, recovery and pilot acceptance records
How we check it
A representative user meets the intended access requirements and can follow the approved recovery path.
Scope: Policy capabilities depend on the selected platform, licensing and application compatibility.
CybersecuritySingle sign-on and federationConnect supported applications to an agreed identity provider.
Single sign-on and federation
Users manage separate logins and application access lacks a common identity policy.
What we do
- Map applications, identity providers, roles and supported integration methods.
- Design sign-in, access assignment and emergency administration.
- Pilot authentication, access removal and recovery with application owners.
What you receive
- Application and federation design
- Integration, lifecycle and acceptance records
How we check it
An authorized pilot identity signs in and a removed identity loses the agreed application access.
Scope: Application support, vendor participation, licenses and integration changes are agreed per application.
CybersecurityPrivileged access managementControl who can manage your systems, when they can sign in and what they can change.
Privileged access management
Standing administrator access, shared privileged accounts or unclear approvals create avoidable exposure.
What we do
- Inventory privileged roles, accounts, systems and emergency paths.
- Design separation, approval, time-limited access and review requirements.
- Pilot the selected access workflow and its audit trail.
What you receive
- Privileged-access model and role matrix
- Approval, access-review and emergency-access procedures
How we check it
An approved pilot administrator receives the intended access, and denied or expired access is blocked.
Scope: Vaulting, session controls and just-in-time capabilities depend on the selected tools, licenses and system integrations.
CybersecurityEndpoint privilege elevationLet approved tasks run without routine local administrator access.
Endpoint privilege elevation
Users need specific elevated tasks while everyday work should run with standard permissions.
What we do
- Identify applications, support tasks and current administrator rights.
- Define elevation rules, approval paths and exception owners.
- Pilot approved tasks, denied requests and the support fallback.
What you receive
- Endpoint elevation policy and approved-task register
- Pilot results and exception/support procedures
How we check it
An approved task elevates as intended while an unauthorized task remains blocked and reviewable.
Scope: Supported operating systems, application behavior, endpoint tools and licensing determine the available controls.
CybersecurityCertificate lifecycle and trustPlan issuance, renewal, revocation and trust dependencies.
Certificate lifecycle and trust
Certificates have unclear owners, expiry surprises or untested status and recovery paths.
What we do
- List the systems that use certificates, who issues them and who protects their keys.
- Design issuance, renewal, revocation and required status publication.
- Test how representative applications handle valid and invalid certificates.
What you receive
- Certificate inventory and lifecycle architecture
- Renewal, revocation, publication and recovery procedures
How we check it
The selected application accepts valid certificates and handles expired or revoked ones as agreed in the design.
Scope: We agree which certificate systems, automation and application changes are included, who protects the keys, and how to test compatibility before rollout.
CybersecurityEndpoint security and hardeningPut selected device safeguards into practice and check them.
Endpoint security and hardening
Endpoint settings and security coverage differ across supported devices.
What we do
- Review selected settings, protection coverage and exceptions.
- Pilot an agreed security baseline with compatibility and rollback checks.
- Record deployment coverage and unresolved decisions.
What you receive
- Endpoint security baseline and deployment plan
- Acceptance evidence and exception register
How we check it
A pilot device receives the selected safeguards and its required business applications remain usable.
Scope: Protection products, supported platforms and response services are selected and quoted for the engagement.
CybersecurityNetwork segmentation and firewall policyDefine which systems should communicate and verify the boundary.
Network segmentation and firewall policy
Guest, user, management or sensitive systems share more access than their workflows require.
What we do
- Map device roles, zones, management and required application flows.
- Prepare scoped routing and firewall changes with rollback.
- Verify required access and selected blocked paths.
What you receive
- Zone and permitted-flow design
- Configuration change and acceptance records
How we check it
Required flows succeed and a representative prohibited path fails after the agreed change.
Scope: Before work starts, we confirm equipment support, older devices, vendor requirements and who approves changes.
CybersecuritySecure wireless and remote accessConnect authorized users and devices through defined access paths.
Secure wireless and remote access
Wireless, guest or remote access needs clearer authentication and separation.
What we do
- Map access roles, device support, authentication and management dependencies.
- Design supported wireless or remote-access policies.
- Pilot authorized access, guest separation and denied access.
What you receive
- Access and authentication design
- Pilot, configuration and support procedures
How we check it
An authorized pilot reaches its required services while the selected unauthorized path is blocked.
Scope: Controllers, clients, identity integrations, licenses and on-site changes are included only in the agreed scope.
Resonance MonitoringResonance MonitoringBring multivendor signals into a common operating view.
Resonance Monitoring
Separate vendor tools make it hard to understand service impact and who should act.
What we do
- Map permitted telemetry, device identities and service dependencies.
- Agree a common view of severity, ownership and next actions.
- Connect alerts to acknowledgment, escalation and operating review.
What you receive
- Coverage and dependency register
- Alert-routing model and operating runbooks
How we check it
A representative monitored event reaches the agreed queue with useful service context and a named owner.
Scope: Your agreement lists the systems we monitor, how long records are kept, when people review alerts and what action they can take.
Resonance MonitoringCampus and infrastructure monitoringTrack supported devices and the services that depend on them.
Campus and infrastructure monitoring
A site or campus needs actionable visibility across network equipment and critical service checks.
What we do
- Agree device types, service checks and read-only telemetry methods.
- Map upstream dependencies and maintenance windows.
- Tune thresholds, suppression expiry and escalation.
What you receive
- Device/service coverage and dependency map
- Monitoring, maintenance and escalation runbooks
How we check it
A selected device or service failure produces the intended actionable alert without unrelated dependency noise.
Scope: Monitoring coverage, on-site response and configuration changes are distinct responsibilities in the agreement.
Resonance MonitoringLogging and alert routingTurn agreed telemetry into useful, owned follow-up.
Logging and alert routing
Logs are scattered, and alerts do not make clear what matters or who should act.
What we do
- Define permitted sources, collection, retention and data handling.
- Agree useful event context, thresholds and maintenance suppression.
- Route selected alerts to their owners and review recurring noise.
What you receive
- A record of the monitoring data collected and how long it is kept
- Alert rules, routing and operating procedures
How we check it
A test event reaches the agreed person or team with useful context, and their acknowledgment is recorded.
Scope: Collecting logs and sending alerts are separate from a staffed security service or incident response. Your agreement confirms which services are included.
Resonance MonitoringIncident escalation and operating handoffsGive an operational incident a named next action.
Incident escalation and operating handoffs
Alerts or service issues move between teams without a consistent state, owner or escalation.
What we do
- Define incident severity, queue ownership and authorized actions.
- Document escalation, customer communications and handoff requirements.
- Rehearse an event across the selected teams or shifts.
What you receive
- Incident and escalation responsibility matrix
- Handoff runbook and rehearsal results
How we check it
A representative event retains its state, evidence location, owner and next action through a handoff.
Scope: Forensic investigation, emergency response, legal reporting and on-site work need a separate agreement.
Resonance Monitoring24/7 operating coveragePlan support around the systems, hours and response help you need.
24/7 operating coverage
Critical operations need defined coverage beyond your existing team’s working hours.
What we do
- Agree covered hours, assets, severity rules and included actions.
- Confirm staffing, backup, partner responsibilities and restricted access.
- Rehearse escalation and secure handoffs across shifts.
What you receive
- Coverage and staffing responsibility model
- Escalation, handoff and service-acceptance records
How we check it
A test alert passes between shifts and reaches someone who can take the agreed action.
Scope: Your agreement confirms the staffed hours, backup coverage and response responsibilities before service begins.
Phantom AssurancePhantom AssuranceSee where the program stands and what needs to happen next.
Phantom Assurance
Leadership needs a coherent view of security readiness, evidence and improvement priorities.
What we do
- Agree the assessment boundary and responsible evidence owners.
- Review selected controls and distinguish verified results from open questions.
- Scope continued governance and evidence review where useful.
What you receive
- Readiness findings and prioritized roadmap
- Evidence ownership and review plan
How we check it
The readiness record connects each scoped conclusion to evidence, a limitation or an assigned next action.
Scope: Assessment and continuing assurance are separately scoped; certification and regulatory approval are not implied.
Phantom AssuranceSecurity program and governanceTurn security requirements into owned daily work.
Security program and governance
Policies, risk decisions and recurring reviews lack consistent ownership.
What we do
- Agree what the program covers, who owns each policy and who makes key decisions.
- Connect procedures to access, logging, recovery and change controls.
- Set a review schedule, record leadership decisions and track unresolved gaps.
What you receive
- Program ownership and policy framework
- Risk, review and improvement records
How we check it
A representative control has a responsible owner, a usable procedure and maintained review evidence.
Scope: Program design and implementation support follow the selected requirements and agreed engagement boundary.
Phantom AssuranceFramework and assessment readinessPrepare the boundary, controls and evidence for your chosen route.
Framework and assessment readiness
A customer, contract or chosen framework creates requirements your team needs to operationalize.
What we do
- Confirm the applicable framework version, obligations and assessment route.
- Map requirements to the agreed boundary, procedures and evidence owners.
- Track deficiencies and rehearse the selected assessment activities.
What you receive
- Requirements and control applicability record
- Readiness evidence and deficiency roadmap
How we check it
Selected requirements trace to owners, implementation evidence and any outstanding deficiencies.
Scope: Independent assessment, certification, accreditation and legal applicability are handled through their appropriate routes.
Phantom AssuranceRisk and remediation planningMake improvements actionable, prioritized and owned.
Risk and remediation planning
Findings or unresolved risks need a practical plan your team can carry out.
What we do
- Connect observed evidence to business consequences and the affected boundary.
- Agree corrective actions, decision owners and priorities.
- Track implementation and verify selected completed actions.
What you receive
- Risk and remediation register
- Owner-assigned roadmap and verification records
How we check it
A selected corrective action has evidence of completion or a recorded remaining limitation.
Scope: Planning does not include every implementation project; changes and residual-risk decisions are agreed with the owner.
Phantom AssuranceSupplier and shared-responsibility reviewClarify the controls you rely on and who owns them.
Supplier and shared-responsibility review
Critical providers or cloud services leave gaps between customer and supplier responsibilities.
What we do
- Identify relevant providers, data boundaries and supported services.
- Review available evidence and agreed security responsibilities.
- Record unanswered questions, ownership gaps and follow-up actions.
What you receive
- Supplier and responsibility register
- Evidence gaps and owner-assigned follow-up plan
How we check it
A selected critical dependency has identifiable customer/provider responsibilities and evidence limitations.
Scope: The review uses authorized available evidence; supplier access, contract changes and legal conclusions are separate decisions.
Phantom AssuranceSecurity procedures and team readinessHelp staff and volunteers use the controls in everyday work.
Security procedures and team readiness
Written policies have not become clear responsibilities or usable operating procedures.
What we do
- Identify the roles and recurring decisions the program depends on.
- Prepare practical procedures and scoped training needs.
- Rehearse representative tasks and record gaps in understanding or ownership.
What you receive
- Role-based procedures and training plan
- Rehearsal observations and improvement actions
How we check it
A representative role can follow the selected procedure and knows when to escalate.
Scope: Training format, participants and exercises are agreed; simulated campaigns require a separate authorized plan.
Phantom AssuranceBusiness continuity planningDocument the decisions and dependencies needed to recover.
Business continuity planning
Your team needs a practical continuity plan beyond the backup system itself.
What we do
- Identify critical workflows, owners and recovery objectives.
- Map identity, platform, supplier and communications dependencies.
- Prepare recovery decision paths and an agreed rehearsal.
What you receive
- Continuity priorities and dependency map
- Recovery decision, communications and rehearsal procedures
How we check it
A representative scenario has an authorized decision owner, required dependencies and a usable next-action path.
Scope: Objectives are agreed and measured where tested; live failover and disaster-recovery infrastructure need their own plan.
Framework experience. Practical implementation.
Understand what applies to your business, close the gaps and build routines your team can maintain.
PCI DSS
Protect payment data
Map how payment data moves through your business, reduce unnecessary exposure and strengthen the safeguards around it.
Explore supportCMMC
Prepare for defense requirements
Understand the gaps in your defense cybersecurity program, protect sensitive information and prepare your team for an assessment.
Explore supportISO/IEC 27000 series
Build a lasting security program
Connect risk decisions, policies and technical safeguards in a security program your team can run, review and improve.
Explore supportISO 9000 series
Make service delivery repeatable
Document key service processes, measure performance and turn recurring problems into consistent improvements for your customers.
Explore supportNIST Cybersecurity Framework
Choose the next security priorities
See where your security program stands and what to improve next, from everyday protection to incident response and recovery.
Explore supportNIST SP 800-171
Protect controlled information
Identify where controlled unclassified information lives, strengthen the systems that handle it and keep security documentation current.
Explore supportDFARS cybersecurity clauses
Put contract requirements to work
Translate defense cybersecurity requirements into practical safeguards, supplier responsibilities and an incident reporting process.
Explore supportNIST SP 800-53
Connect safeguards across systems
Build a coordinated set of security and privacy controls, with clear owners and practical ways to check that they are working.
Explore supportStories & scenarios
See the challenge. Explore the solution.
Explore network upgrades, resort and field connectivity, server platforms, cloud migrations and database modernization alongside illustrative service engagements.
Explore the work in context
Choose a deployment story, deployment approach or service scenario to see the challenge, the work and how the result is checked.
Explore stories & scenarios →Put your budget behind the work that matters.
Start with the outcome you need, then choose a project, an ongoing service or both. The price follows the people, devices and work we support, with clear responsibilities and a useful way to check progress.
Managed IT
Keep people productive
Per covered user / month
$155per covered user / month · $2,500 monthly minimum
Support, maintenance and everyday account changes for the agreed workplace. Servers, locations and planned upgrades can be added to the service.
Plan this service →Cybersecurity
Turn security priorities into improvements
A defined project or ongoing service
Start with the safeguards that need attention. Agree the changes, check the result and decide which security tasks need continuing support.
Plan this service →Resonance
Know what needs attention
Per monitored device / month
Bring servers, network equipment and other supported devices into one monitoring plan. Agree the service minimum, useful checks and who acts on an alert.
Plan this service →Phantom Assurance
Build a program your team can run
A defined project or ongoing program
Build a security program, find the gaps, carry out improvements or prepare for a review. Each engagement has clear outputs, owners and progress checks.
Plan this service →Add the work your environment needs.
Cloud & Hosting
Migration project and monthly application or hosting support
Migrate or modernize, then maintain the applications and hosting your business relies on.
Explore the work →Connectivity & Mobility
Installation project and monthly connectivity or device support
Connect locations, prepare backup internet and maintain the business devices your people use.
Explore the work →Identity & PKI
Design or migration project and ongoing PKI operation
Plan a migration, prepare for post-quantum changes or keep certificate services working through PKI as a Service.
Explore the work →Compare IT rates and service models →
Planning rates in USD. Your proposal sets the scope, support coverage, minimums and any equipment, licensing or provider costs. Work shared across services is counted once.
How we work
One accountable path.
From the first conversation to everyday operations, know what happens next, who is involved and what you receive.
Start with a focused project or an ongoing service. We agree the stages and depth of work your business needs.
See what to expect at each stage →Your needs and priorities
Understand what matters
Start with the work you need to improve and the people who depend on it.
- Listen to recurring problems, business goals and upcoming deadlines.
- Identify the people, systems and information involved.
What you receive: A shared starting point, your main priorities and the right people involved.
Assessment and priorities
See where you stand
Check the current setup and separate urgent gaps from improvements that can wait.
- Review the agreed systems, practices and dependencies.
- Explain the findings, likely business impact and practical options.
What you receive: A prioritized set of findings and recommended next steps.
Scope and responsibilities
Agree the plan and cost
Turn the priorities into work your team can approve and budget for.
- Set the scope, costs, schedule, responsibilities and support coverage.
- Agree dependencies, change windows and how the result will be checked.
What you receive: A written proposal and delivery plan with clear milestones.
Build, configure and migrate
Put the plan to work
Make changes in manageable steps around the way your business operates.
- Pilot changes, protect the current setup and prepare a recovery plan.
- Coordinate rollout, keep your team informed and record what changes.
What you receive: The agreed improvements, change records and a clear view of progress.
Testing and team readiness
Check the result and hand it over
Check that the result works for your team and that the next owner can run it.
- Run the agreed functional, security and recovery checks.
- Walk through the documentation, support routes and remaining work.
What you receive: Test results, operating instructions and a handover your team can use.
Ongoing service and support
Keep the everyday work moving
Where ongoing service is included, put support, monitoring and maintenance into a clear routine.
- Set up the agreed service checks, maintenance and request handling.
- Give alerts and incidents a clear owner and route for follow-up.
What you receive: A working support arrangement with clear coverage and responsibilities.
Continued progress
Review, improve and plan ahead
Use the results and your changing priorities to decide where to invest next.
- Review recurring issues, service results, costs and changing risks.
- Update the improvement plan, with owners and realistic next steps.
What you receive: An agreed next step, whether that is continued service, new work or a planned handover.
The intended result
From program to progress. A clearer path.
Know who owns the work, which improvements matter next and how the result will be checked. Bring day-to-day operations and long-term priorities into a plan your team can follow.
What needs to work better?
Start with the work you need to improve. Bring a recurring problem, an upcoming obligation or a business priority, and we will help define the first step.